The Forest Surgery

2 Macdonald Road, Walthamstow, London, E17 4BA

It's Friday 12:01 AMSorry, we're closed

NHS

Telephone: 0208 498 4988

Fax: 0870 417 3996

Out of Hours: 111

Welcome to The Forest Surgery

We serve a highly diverse racial and ethnic population and our practice area includes parts of Walthamstow, Chingford, Woodford Green and Higham Hill.  Our GP’s and staff reflect this diversity as a number of languages are spoken including Arabic, Punjabi, and Urdu.   If you require the services of an interpreter or a BSL interpreter, please inform reception when booking your appointment.

eConsult

We are piloting ‘eConsult’ to allow patients to get medical help without making an appointment or calling the practice.

It is An Online triage tool that enables GPs to conduct consultations more efficiently

We have introduced ‘eConsult’ to help you get health advice online. By clicking on the most appropriate link below you can:

  • self-check your symptoms and find medical guidance written by doctors 24/7
  • get administrative help e.g. a medical certificate or letter from the surgery
  • Seek medical advice from our clinical staff

Please note the following important information below:

  • This is only for patients registered with our practice
  • It is not an appropriate route to seek urgent medical help
  • It is not a bypass or shortcut for requesting routine GP appointments
  • Where a response has been requested, we aim to respond by the end of the next working day either by email (don’t forget to check your junk email folder) or by a phone call, as appropriate to your consultation
  • The eConsult tool works best for issues that we can resolve, or start to resolve, online for example by generating a script or arranging a blood test etc. if you have a problem or an issue, where the appropriate next step for you is to see or speak to a GP, practice will contact you by email or telephone to make an appointment. The eConsult service offers information on a wide range of problems and conditions. Using this feature gives you the option to help yourself or retrieve advice from a pharmacy, NHS 111 clinician or one of the practice clinicians.

So what are the advantages for you?

  • eConsult allows patients who are currently registered at the Practice to consult with a clinician online and offers alternatives to calling or coming into the surgery for common or more minor problems. Using this service you can also access self-help content; alternative options are available to you e.g. pharmacy, symptom checkers, access to 111 clinicians and the ability to consult remotely with an appropriate clinician.
  • Appointments: Consult with your GP online – Same Day Access with eConsult
  • 24/7 Access
  • Secure and confidential
  • Include information that you may find difficult to talk about
  • The clinical team has more information from you at an earlier stage allowing them to understand your issues quicker
  • Quick response from the Same Day Access Team
  • Access to much more information for self care

You have to be aged 16 or above to use it or a parent/guardians can use it for issues with their children

All requests received by 4pm will be reviewed by our Triage team within 3 hrs, during normal working days. Requests received after 4pm will be reviewed the following day.

You will be contacted via email for further advice, signposted to the appropriate service, a telephone consultation, an appointment booked for the same day or a routine appointment booked if more appropriate.

We strongly encourage patients to submit their request before 1pm during a normal working day, in case a face to face consultation is needed on the same day.

eConsult will become our primary means for requesting Same Day Access for urgent Appointments .

If you don’t have online access, our receptionist can help you to complete the online form.

Book your Appointment Online

Onlinet Access is available to ALL registered patients at the Forest Surgery.

To register for this service, please click here patient-access-application-form or call the Practice on 0208 4984988 for further advice.

Appointments with the Prescribing Pharmacist, Practice Nurses and Healthcare Assistant are available to book online.

 

Update Your Details

Patient Participation Group

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    8.00 - 18.30
  • Tuesday
    8.00 - 18.30
  • Wednesday
    8.00 - 18.30
  • Thursday
    8.00 - 18.30
  • Friday
    8.00 - 18.30
  • Saturday
    CLOSED
  • Sunday
    CLOSED